Mount Tom Center for MH and Recovery

Miscommunication and trying to speak directly to the person I needed was a challenge and by ultimate complaint! I realize they are all busy, important and much needed workers, but when you've discovered you have been discharged, confused and distraught as to why, and then told your reinstated, but your meds are all stopped for a little while, I think the normal reaction to an already depressed, anxious and nervous person is going to make all the issues they already have heighten extremely! I only wanted answers, but instead ended up with answering machines!!! 😬😟😢

Due to insurance changes I have been seen by a few different clinicians. All have been professional, courteous, and empathetic.Reception isn't the greatest, however they're not the ones providing treatment so it can be overlooked.

Very disappointed. My son had been going here for more than a year. I had to cancel two appointments in a row, one the same day as the appointment because I had an emergency dentist appointment and the other I cancelled 3 days prior to the appointment. He was removed from the schedule. I received no notification of this. I called the front desk to ask what to do and was told I needed to speak to his therapist. I left her 2 messages and did not receive a call back. I understand if the policy is to remove someone for missing appointments but there is no excuse to not call someone back.