The Right Stuff (TRS Behavioral Care)

Let's start with admissions. No one seemed to know what they were doing. The staff seemed way under trained or like they were just thrown into their positions. They are clueless! When I called to schedule my significant other going in I stressed the fact that he needed to be kept away from females because otherwise his focus would not be recovering and they assured me they do as well not tolerating it. Well they did such a terrible job at that when he was released he was already in contact with a female that was in detox with him and two days later ended up relapsing with her! This shouldn't have happened! I don't know why they think having males and females mixed at any point is ok! In my opinion this place was a total waste! I can't believe the allow the opposite sex to talk and exchange numbers. If you want real help I would suggest another facility but if you're looking to hook up and relapse this is the place!

I went to the right step at first when your going to rehab you don't want to be there it seems like a shitty place you find everything wrong with. I am currently a little over a year sober. I have been to a few rehabs before coming here and I got it right this time my counselor and the staff was amazing and caring they care and will listen and help you with anything if you need it. Not everyone is ready to get sober. There given the tools to and can act on it if they want to rehab isn't a magic fix if you have friends and family who go and relapse don't blame the place it's a amazing place and helped me get it right. Another thing that helped is they offered me help with getting into sober living which I took. Sobriety isn't a 30 days away from home and you get it right. You can't go back to the place you got sick in right away not everyone can open up to healing in 30 days. I will forever love this place and be grateful for them helping me start a new life. Plus the feeding the ducks in the morning is a plus

I specifically asked to speak with a staff member, Roy Jones and was given the run around. I was trying to contact him due to an extremely urgent matter regarding my son and was told not to call back! Im absolutely shocked! What type of facility are you running where you can't even be bothered to relay a message or return a phone call?! This is hands down the worst customer service I've ever experienced. Completely lacking in empathy or people skills of any kind. Shame on you. I will be taking this matter up HR. Praying they're not one in the same as far as incompetency.

When I first came here I found so much wrong with the place. Like the staff, the rules, and the schedule. Hell, even the birds seemed to be jerks to me. If I wanted to I could have called my loved ones and manipulated my way out of there. Addicts are good at that kind of slimy stuff. Thankfully I "awoke" before I could do that. Something... shifted. I got to an understanding that I had to try, listen and see what was being offered to me there. Only until I got out of my head was I able to see the beautiful truth: how the staff was deeply caring, but stern. How the rules were there to keep myself and the others on track. And how the schedule was expertly crafted to offer me every opportunity to learn and grow. The creme de la creme of the place, although, are the counselors. They are truly some of the most caring and empathic people I was surprised existed. You are assigned a primary counselor, but many are available and willing to listen. Which is great because it really helps when you find one that has a style you can identify with. There are 3 counselors in particular that stand out in my mind. A Barbarian, Bard, and a Sorceress (I'm a bit of a geek) that are willing to use their talents to help you get to the next paige of your life. This place is magic and I thank the stars it found me. Going on 4 months sober and loving it. Thanks for helping me help myself out, Right Step.