Recovery Innovations International - Durham Recovery Response Center

Name: Recovery Innovations International - Durham Recovery Response Center
Address: 309 Crutchfield Street, Durham, NC, 27704
Telephone: 919-560-7305
Rating: 3.0417

309 Crutchfield Street

Durham NC, 27704

3.0

(24 Reviews)

Recovery Innovations International – Durham Recovery Response Center is a leading provider of mental health and substance use crisis care, offering detoxification services, recovery support, and integrated treatment for individuals with co-occurrin... Read more

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About this Facility

Recovery Innovations International – Durham Recovery Response Center is a leading provider of mental health and substance use crisis care, offering detoxification services, recovery support, and integrated treatment for individuals with co-occurring mental health and substance use disorders. Located in Durham, North Carolina, this center is part of a globally recognized organization known for transforming crisis systems and empowering people on their path to recovery.At the Durham Recovery Response Center, individuals in crisis receive compassionate, recovery-oriented care in a safe and supportive environment. Services are inclusive and accessible, with specialized support for the deaf and hard of hearing, and payment assistance options available to ensure no one is turned away due to financial barriers.As part of Recovery Innovations International, the center is backed by more than three decades of experience in behavioral health innovation. Since 1990, the organization has helped redesign and implement effective crisis care systems across the U.S. and around the world. With over 50 programs operating in seven states and a consulting division that partners globally with governments and health systems, Recovery Innovations continues to lead in designing person-centered, trauma-informed solutions for communities.Their renowned training academy has certified more than 20,000 peer support specialists worldwide, reflecting a deep commitment to workforce development and peer-delivered care. Accredited by The Joint Commission since 1992, Recovery Innovations sets the gold standard for recovery-based, community-integrated crisis services.Mission: To empower people to recover, achieve their goals, find meaning and purpose in life, and reconnect with themselves and others.Vision: To activate the next generation of healthcare innovation that supports people beyond their behavioral health needs, helping them thrive in the communities where they live, work, and play.At Durham Recovery Response Center, healing begins with dignity, continues with personalized support, and leads to lifelong recovery and reintegration.

Facility Gallery

Type of Care

Mental Health and Substance Abuse

Detoxification

By providing medical supervision to safely withdraw from drugs or alcohol, the first steps for future treatment and recovery are set.

Special Programs/Groups Offered

Language Services

Contact Information

http://www.riinternational.com/

919-560-7305

309 Crutchfield Street, Durham NC, 27704

Patient Reviews

Customer Reviews

Select a row below to filter reviews based on the average customer rating.

(9)

(3)

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(10)

Shataca Hicks

08/04/2025

Bad place to go because they don't help you and not doing they job

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Marilyn Miles

08/04/2025

This place is place that help me get back on my feet and the staff is awesome and professional

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meg partridge

08/04/2025

It used to be wonderful. The staff changes all the time because no one can stand the conditions and the patients suffer.

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Blvck Nebula

08/04/2025

Dont come here. They mess with you while you sleep. The purposefully give you strong sleeping meds and mess with you and do stuff to you while you are sleeping.

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Calvin Morgan

08/04/2025

They turn away my daughter because we had inc. When we called they said you don't have to have inc. But I hope they can help someone, but turn away someone in need of help,

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Avyonia Darouichi

08/04/2025

Terrible place don’t go … ever. For one I can never get a hold of my significant other that’s there and when I went they kicked me off the premises, completely disgusted with this place. Any place rated under 3 stars shouldn’t be recommended for anyone!

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Sierra Jackson

08/04/2025

I went to this facility for help with numerous things. Some staff was negative, not understanding at all, and insensitive. BUT the staff that are there and treat us like "somebody" definitely outweigh the bad. I am so thankful for the treatment I received.

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Nicholas Hall

08/04/2025

So this was my 2nd time going into this Program, and the 1st time around I came in Pretty late at night and I went through the intake process changed out, and then was told that I could not stay because I was not deemed being in crisis, even though I was detox ing from opiates during the process the whole time . Decided to try again and came back a couple days later and was admitted . When I asked them about why was denied before nobody could tell me and there was nothing written down on any kind of paper work. So the program itself and the staff along with the doctors are great but going through intake is just awful. You are made to sit in these recliner Chairs for 1 to 3 days And you are not allowed to Do anything other than sit there and sleep and watch TV if you're lucky enough to be near it. I would not recommend this to anyone And if you're able to go to one of the neighboring facilities like freedom house and Chapel Hill.

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James McPherson

08/04/2025

I had recently relocated from California to recuperate from a very traumatic year. My plan was to stay with my niece. That lasted three weeks before I had to leave. Now I found myself homeless in a part of the country I knew nothing about.After spending a few days sleeping outside in downtown Raleigh I could feel my mental and physical health suffering. I am 66 and the shock of so suddenly becoming homeless was unbearable. I went to WakeMed and told them I was having a mental health crisis and was NOT suicidal. Their reaction was basically come back when you are really in crisis. In other words we can help you once you really want to kill yourself.I then made it to the Durham Recovery Response center and when I told them the same thing they welcomed me in. I stayed there for a few days and was able not only to deal with the shock, but find a place to live I could afford on my SSA.So I want to sincerely thank the staff. And I especially want to thank Dave for your professionalism, care and commitment to helping others.

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Yeymi Serrano Lopez

08/04/2025

The staff is completely unprofessional. This is a recovery response center where mental health should be a priority. Although, when you call to speak to them, they are short and inadequate at their jobs. They lack information and clearly show you they do not care about their patients nor family members of the patients. The hiring process should be more efficient to find employees who are happy to work there.

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Oracio Serapio

08/04/2025

The minute i walked in i liked this place. Friendly, profesional, and caring. I helped my husband get in today and they are on top of all needs of their patients there. I know my husband is in good hands. I recomend anyone needing help, please go here. Love this place.

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Jennifer Richardson

08/04/2025

Thanks to the many many staff who helped me during my several alcohol detox days.Although I had multiple stays, the staff was great help with managing and tweaking my medication, which made all the difference in the world.I have been cleaning now for five years and counting. Thanks for the hard work.!

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Joshua Williams

08/04/2025

This place was amazing great staff. I could name off so many. I wana thank Ms. J White Ms. Cam Mr.Sean Mr.Darin Mr.Sam Mr.Kelvin Ms.Ray Ms.Nikita Ms. Vera Mr. Dom man I could keep going. If you need help and really want it I suggest you go here and take it seriously. I would recommend this place to anyone with and addiction. They helped me so much and I'm so thankful for the place and the people. THANKS SO MUCH for setting me on the right path to get my life together

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Brittany Jones

08/04/2025

BEWARE STAFF STEALS PATIENT BELONGS JUST HAD TO FILE A POLICE REPORT BECAUSE THEY STOLE MY BROTHER PHONE AND JORDAN 14s will be contacting a lawyer as well!!!

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Mia Mimi

08/04/2025

Took my brother there TODAY, FOR HELP! for me to get a call once I got back to Goldsboro for him to tell me, the facility couldn't help him. He was upset by that time who wouldn't be. A couple of factors went into play here. When I called even with the code he gave staff and myself while I was there, the staff didn't want to speak to me.When I did speak to a staff member after I called a couple of times the man didn't have any answers to my questions. What is the need of the code because he caught himself giving out info before I gave it. Yes I caught that too. How did he sign himself out? If he was told he couldn't be helped? I gave this place a STAR because I was forced TO.

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Georgette Rodeheaver

08/04/2025

Toured this facility recently and absolutely loved the level of care they give to people. You can tell they truly care about the clients.

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Joshua Kerr

08/04/2025

As a professional in the mental health/recovery industry, it was very sad to see how RI operated. The tech's were very friendly and unfortunately untrained. RI did not evaluate the patient that i took there for mental health acuity. Ri did not offer the patient any resources for aftercare. They seemed to not know what "after care" meant or entailed and refused to even give a referral to go be evaluated for psychiatric needs. Beyond letting their patients dry out and walk out. It looks as though on their website that this is a reputable foundation but that was not my experience. My experience showed me that it is a keep the census of struggling people coming through so that the grant money will also keep coming through. Unfortunately this is the only "detox" I have found in Durham. Something needs to change

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Oscar Oscar

08/04/2025

Very good and respectful workers always check up on u if your sleep they always wake u up for meds & food and nothing has to be asked for it's always given and they show no favoritism

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Jennifer Johnson Bey

08/04/2025

I finally got the courage to call and go to check in. Upon arrival the lady who works there was rude and snappy so I left. Thanks lady for wasting my time it wouldn't of hurt you to be a little compassionate or nice.

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Carla S.

08/04/2025

I’ve been to a lot of places over the years, but Recovery Innovations Durham stood out. They didn’t just focus on getting me clean—they helped me understand myself, my trauma, and how to cope with real life. The environment was safe, the staff was well-trained, and they really emphasize peer support, which made a big difference. I left there with hope for the first time in a long time.

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David M.

08/04/2025

The Durham Recovery Response Center is a real asset to the community. They provide immediate help for people in crisis, and they do it without judgment. I appreciated that they had deaf and hard of hearing services, which helped a close friend of mine get care with dignity. The only downside was the wait time, but the quality of care made up for it.

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Tanisha R.

08/04/2025

This facility saved my life. I was struggling with both substance use and severe anxiety, and I didn’t think I’d ever find peace. But the team at the Durham Recovery Response Center believed in me when I couldn’t believe in myself. They were patient, trauma-informed, and supportive every step of the way. I’m now in long-term recovery and rebuilding my life.

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Marcus L.

08/04/2025

I came to Recovery Innovations in Durham during a detox crisis and wasn’t sure what to expect. From intake to treatment, the staff was respectful, professional, and truly compassionate. They understood my co-occurring mental health challenges and treated the whole person, not just the addiction. I walked away feeling like recovery was finally possible for me.

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Angela T.

08/04/2025

When my son experienced a mental health crisis and had nowhere to go, Durham Recovery Response Center was there for us. The staff treated him with kindness and dignity, and they helped stabilize him during one of the scariest moments of our lives. They also connected us with outpatient support after discharge. I’m beyond grateful for the care they provided.

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