Phoenix House - Rhode Island

Hello I am writing to you in regards to coming into the detox center to detox off of heroin I am in need and would like to come in as soon as possible my contact phone number is 401 200-2874 and again my name is Janelle sartini please get back to me ASAP thank you very much

My brother has an alcohol issue. He finally is crying out for help before he hurts himself or someone else. He agreed that he needed a “in patient” facility to get the help he desperately needs. He spoke w/ someone on Tuesday 6/23/21 she took his information for admission (he advised her that he hadn’t had a drink in 2 days) and told him to come in Wednesday 6/24/21 and assured him, they would have a bed for him. When I tried to drop him off, the lady that answered the door, greeted him and made a comment about him basically looking to “cleaned up” for help. Then they turned him away because he told them it was his 3rd day of not drinking. I am extremely upset and disappointed because it took a lot for him to seek help and he’s been very emotional about it but today’s interaction w/ this facility is discouraging for a person reaching out.

Depending on who's on the front desk at the time...some of them can lack of professionalism or promptness when visitors enter the lobby reception. Other than that didn't notice anything else; this was on 08/23/18 at 3pm.

They are a good group of people. The only issue is that if someone goes there for something that doesn't show up on regular piss tests, like synthetic opiates, they won't provide appropriate medication with which to detox. The other issue is they could stand to replace the daily "rules" group with some more groups that go over recovery principles. The staff is wonderful.

Phoenix House was the place I started to learn about my strength and forgiveness! I wish I had the Philosophy somewhere so I could read it daily

I thought when you call you would get some type of help getting messages to and from the person that is there. I never recieved a call. It sucks that they aren't able to call when it's important . And being in touch with your kids and wife/girlfriend is part of recovery as well. I hate that my 1 and three year old ask for them and they cant get to him because there is only one person allowing it. Lack of communication in everything.