Retreat at Lancaster County Reviews, Complaints, Cost & Price - Ephrata, PA


Retreat at Lancaster County Ephrata, PA

Facility Rating:

I wasn't a resident but the spouse of someone who chose rehab of her own free will, so I can't speak to her experience. I can only speak of my own. I attended the four hour Family Education Program, took notes and even questioned those giving the presentation repeatedly. On the subject of cigarettes and money for the card I was told clearly not to send more than would cover a carton of cigarettes. Since the Retreat was over an hours drive, I planned to go home, figure out the cost of a carton of cigarettes, and place it on her card. When I told those teaching the FEP my plan, the quickly and strongly encouraged me NOT to give her the entire amount at one time. I clarified that we were talking about my wife, not my daughter, and was told that because she is an addict (alcoholism) I should treat her the same as a kid, and control all of our finances for a year after she got out of rehab. The next day, she called for one of our ten minute speaker conversations wanting more money. I tried to explain what I was told about money for cigs and her outreach coordinator got on the phone and explained that I was mistaken. She said this is front of my wife. Not wanting to be the bad guy, and totally supporting my wife's rehab I agreed to putting a small amount on the cashless card. Then proceeded to email both outreach and her therapist about my concerns. I never got an actual response to my questions, just defensive emails designed to cover their own actions. In addition, when my mother passed away, there was no communication between weekend and weekday staff regarding funeral visitation resulting in a drive to Lancaster for our family session when I thought I was driving there for visitation. They may or may not do well by the addicts. They are unprofessional and inconsistent with families.

About Retreat at Lancaster County

Retreat at Lancaster County is a premier addiction treatment center providing innovative drug and alcohol addiction programming. We are a private and fully accredited rehabilitation center located on 24 scenic acres in Pennsylvania. We customize individual treatment and recovery programs for each patient and offer a holistic approach focusing on the whole

rather than just the disease of addiction. Retreat at Lancaster County is a fully accredited rehabilitation center and accepts most insurance plans. This allows us to provide the highest quality of care and treatment while still remaining affordable. We offer high-end accommodations and modern amenities providing the highest level of comfort.

Listing Type

  • service providedDetox Facility
  • service providedInpatient Rehab Facility
  • service providedOutpatient Facility
  • service not providedTherapist/ Counselor/ Psychologist/ Psychiatrist
  • service not providedIntervention
  • service not providedSober Living
  • service not providedMethadone Maintenance Clinic
  • service not providedPain Management Program

Payment Methods

  • service providedCash
  • service not providedCheck
  • service providedCard
  • service not providedScholarship
  • service not providedState Funded
  • service not providedState Insurance
  • service providedPrivate Insurance
  • service providedPayment plans
  • service not providedOut of Network Insurance
  • service not providedIn Network

Treatment Model

  • service provided12 Step
  • service not providedSMART Recovery
  • service not providedFaith based
  • service providedHolistic
  • service providedDual Diagnosis

Phone: 717-382-0807
Website: http://www.retreatlc.com/
Location: 1170 S State St, Ephrata , PA 17522

Length of Stay

  • Other

Setting (Inpatient)

  • Residential

Gender Inpatient

  • Coed

Write a Review

0.00

Reviews

Judy O.

2.00
November 30th, 2016

I wasn't a resident but the spouse of someone who chose rehab of her own free will, so I can't speak to her experience. I can only speak of my own. I attended the four hour Family Education Program, took notes and even questioned those giving the presentation repeatedly. On the subject of cigarettes and money for the card I was told clearly not to send more than would cover a carton of cigarettes. Since the Retreat was over an hours drive, I planned to go home, figure out the cost of a carton of cigarettes, and place it on her card. When I told those teaching the FEP my plan, the quickly and strongly encouraged me NOT to give her the entire amount at one time. I clarified that we were talking about my wife, not my daughter, and was told that because she is an addict (alcoholism) I should treat her the same as a kid, and control all of our finances for a year after she got out of rehab. The next day, she called for one of our ten minute speaker conversations wanting more money. I tried to explain what I was told about money for cigs and her outreach coordinator got on the phone and explained that I was mistaken. She said this is front of my wife. Not wanting to be the bad guy, and totally supporting my wife's rehab I agreed to putting a small amount on the cashless card. Then proceeded to email both outreach and her therapist about my concerns. I never got an actual response to my questions, just defensive emails designed to cover their own actions. In addition, when my mother passed away, there was no communication between weekend and weekday staff regarding funeral visitation resulting in a drive to Lancaster for our family session when I thought I was driving there for visitation. They may or may not do well by the addicts. They are unprofessional and inconsistent with families.

Johnny W.

1.00
November 14th, 2016

Awful place. Had better communication about the bill then getting my bed arrangements. Had a hard time transitioning into the facility because everyone came from rich spoiled families and the 21 and under crowd couldn't be stopped. Lots of cliques and groups def would go back but this place is horseshit. The doctors are awful and I was even told I had to go see the doctor so the diagnosage could be reported to my insurance for billing. Great place to ship ur kid off to if you don't want to see them for a month. Then will try to convince your kid it's a bad idea to go back home and go to one of their many recovery houses

Kathleen N.

5.00
August 9th, 2016

Retreat's management and staff are caring and compassionate. I have felt very valued as an employee for the 5 years I've been with Retreat. Individualized treatment is imperative. Retreat provides a quality therapeutic environment and works with every person to make sure they make the most of their treatment.

Cody D.

5.00
August 5th, 2016

As a previous patient of Retreat, I cant say they are the first place I would recommend to anyone looking for help. The atmosphere is great and it feels very individualized. Nice facility and you will meet a lot of great people there who will spend as much time needed to help you any way they can

John S.

5.00
August 1st, 2016

Retreat is a kind and caring place where I began my recovery journey. Good balance of clinical therapy and holistic activities. Top notch staff, nice facilities and the food is good to boot.

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Retreat at Lancaster County