Northwest Community Counseling

NWCC

Compassionate Counseling in Your Community

Experienced, caring, professionals

Many people are not sure where to turn when they need help with emotional issues, but we’re here to provide a number of options We pay attention from your very first contact with our office. If we don’t have the appropriate services for you, we will help make sure you get to the right place. We care.

Northwest Community Counseling Services is a private, licensed agency, open since 1985. We offer a broad range of services for individuals, couples, and families. We have a reputation for offering highly personalized care. Our offices and meeting rooms provide a warm and inviting atmosphere for personal consultation and group work.

Even with all of the changes in health care system today, we will know you by name rather than by a number. We will return your phone calls in a timely manner and we will listen deeply to your concerns.

We are a group of professionals who come from the disciplines of psychology, social work, professional counseling, and addictions counseling. While we all have professional degrees and several years of service, we also have a personal commitment to recovery; we understand that life is complicated and many of us need outside help.

Online recovery is available, don’t let a shelter at home order keep you from staying connected.

http://aa-nia-dist11.org/online-meetings/

An often overlooked or ignored aspect of the disease, learn more about codependency in the fourth video in a series on addiction from Rick Atwater.

Office Policy regarding Covid-19:

  • We will be available for individual clients only.  No face to face-to-face groups will be conducted until further notice although all telehealth groups will continue as will all telehealth sessions for those not requiring face-to-face treatment.

  • For the safety of our clients and staff we will only see those clients who cannot be served fully through telehealth practices.  Staff will need to document this.

  • Each client, prior to their visit will be pre-screened for Covid-19 through standard questions: Do you have a cough? Have you lost your sense of taste or smell? Have you been out of the country in the last month? Have you been diagnosed with Covid-19 or been exposed to anyone who has been diagnosed or has symptoms?  If the answer to any of these questions is “Yes” then the session should be postponed until adequate quarantine and or medical measures have been taken.

  • Neither staff nor clients should come to the office if they feel sick.

  • Each staff member will be allotted one day per week to begin the opening process.  Individual clients are to be spaced ½ hour apart to allow time for disinfection between each session.

  • Social distancing will be observed at all times.

  • Both clients and staff will wear masks at all times.  Masks will be provided for those clients who do not have one.

  • Hand sanitizer use will be required upon entry and exit for staff and clients.

  • In order to accommodate social distancing and to facilitate ease of sanitation in the Crystal Lake office only the group room and the main office will be usable for therapy.  Those rooms will be arranged and chairs removed such that social distancing is unavoidable.  Only the group room or the lobby in the West Dundee office will be usable for therapy.

  • Clients will be notified to arrive on time rather than early to avoid unnecessary contact with other clients.

  • After each client the therapist will disinfect (wipe down) any surfaces including chairs, desks, tables, lamps, door handles or bathroom utilities that the client may have come in contact with.  The credit card machine will be wiped after each use as will any electronics used by staff.  

  • CDC approved disinfecting supplies will be supplied as will masks for clients.